Today's Links 07/22

Top link: The Bermuda Triangle of Misguided Credit Union Metrics

  • Why should you care? From Mike Higgins, Jr. on the CU Water Cooler, "Credit unions have a virtuous desire to create value for their members. So why do their management teams and member elected directors, fixate upon and reward for measures based upon profit extraction from members, instead of value created for members?"

Stories of interest

Posted on July 22, 2015 .

Today's Links 07/21

Top link: Fintech Fictions, Fallacies And Fantasies

  • Why should you care? From Ron Shevlin on The Financial Brand, "In the context of a (mostly) friendly debate during a banking conference, it’s fine for the CEO of a fintech startup to say “banks have already lost the game”–as one did recently (despite the fact that his firm’s strategy is to partner with banks). There are no facts or logic to back up that statement, but you gotta say what you gotta say to win a debate."

Stories of interest

Posted on July 21, 2015 .

Today's Links 07/17

Top link: Go Jump In A Data Lake

  • Why should you care? From Ron Shevlin on The Financial Brand, "Learned a new term the other day: Data lake. I’ve heard of databases, data warehouses, data stores, but never a data lake. The guy I heard the term from even had a picture of a square body of water to help us visualize the concept."

Stories of interest

Posted on July 17, 2015 .

Today's Links 07/14

Top link: Top 5 Ways to Improve Onboarding of New Members

  • Why should you care? From Jim Marous on The Financial Brand, "One of the most economical and impactful ways to improve customer satisfaction is with a strong new customer onboarding process. Research from J.D. Power and Associates reinforces the power of building strong engagement early in a banking relationship."

Stories of interest

Posted on July 14, 2015 .

Today's Links 07/10

Top link: Video: Creating Chaos with State Employees' CEO Jim Blaine

  • Why should you care? From Mike Lawson on CUbroadcast, "We have a real treat for you today: a candid discussion of various credit union issues with State Employees' Credit Union CEO Jim Blaine." Editor's note: Jim Blaine will be one of our headliners at this year's CU Water Cooler Symposium. We sure hope you can make it!

Stories of interest

Posted on July 10, 2015 .

Today's Links 07/09

Top link: What Bankers Can Learn From The Retail Industry

  • Why should you care? From Michael Carter on The Financial Brand, "The digital challenges and opportunities facing banks and credit unions are not unlike those faced by retailers more than a decade ago. Will the banking industry learn from those before them or face a similar fate similar to Blockbuster, Borders, Circuit City and others."

Stories of interest

Posted on July 9, 2015 .

Today's Links 07/07

Top link: Advice And Paper Pushing In Banking Will Be Killed by AI

  • Why should you care? From Brett King on Banking4Tomorrow, "For over 100 years employment has been shifting out of big industry and into services. Whether agriculture, fishing, mining or in the last 50 years manufacturing, as processes become automated, we’ve shifted to jobs where humans matter. But in a world where the ability of a human is surpassed by artificial intelligence, there is a real risk that many humans will lose their jobs."

Stories of interest

Posted on July 7, 2015 .

Today's Link 07/06

Top link: Warning to Banking Industry: Innovate or Die

  • Why should you care? From Bryan Yurcan on The Financial Brand, "The banking industry is increasingly competitive, with product development, delivery and consumer engagement all being driven by the need for a more mobile, social and data driven experience. To this end, banking innovation needs to focus on creating a customer-centric business model and an infrastructure that is seamless to the customer."

Stories of interest

Just for fun

Posted on July 6, 2015 .

Today's Links 07/03

Top link: Talking TILA-RESPA, Rock Stars And The NFL With CUNA's Jim Nussle

  • Why should you care? From Mike Lawson on CUbroadcast, "Before we all head off to enjoy our 4th of July weekend celebrations, here's a short chat we recently had with CUNA's President/CEO Jim Nussle on a myriad of topics his organization is juggling at the moment."

Stories of interest

Posted on July 3, 2015 .

Today's Links 06/30

Top link: Mobile Banking Increasingly Part of Daily Life

  • Why should you care? From Jim Marous on The Financial Brand, "A study from Chase Bank illustrates how consumers are increasingly doing their banking through online and mobile channels, including while at work, at the store or even while on a date."

Stories of interest

Posted on June 30, 2015 .