Today's Links 03/30

Top link: Just Make Things Better

  • Why should you care? From William Azaroff on CU Water Cooler, "We have an oven. It came with the house. It’s a decent oven—by no means state of the art—but it works and keeps a consistent temperature. It is, however, the kind of oven that someone might buy right before putting their house on the market and not the kind of oven one might buy to use for 10 years."

Stories of interest

Posted on March 30, 2015 .

Today's Links 03/26

Top link: RBC Coverage: Pros, Cons Collide

  • Why should you care? From Marc Rapport on, "The April 27 deadline for commenting on the NCUA’s second version of its risk-based capital rule is fast approaching, and our organization has been among the industry voices against it."

Stories of interest

Posted on March 26, 2015 .

Today's Links 03/25

Top link: The Age of Cryptocurrency

  • Why should you care? From The New York Times Sunday Book Review, "Money, 'The Age of Cryptocurrency' ­explains, is 'a medium of exchange, a unit of account and a store of value.' But for Schopenhauer it was 'human happiness in the abstract,' and for Dostoyevsky 'coined liberty.'"

Stories of interest

Posted on March 25, 2015 .

Today's Links 03/24

Top link: Marketing Must Be Integral to Mobile Product Development

  • Why should you care? From Samantha Paxson on the CU Water Cooler, "Mobile banking products are not just for Gen Yers anymore. The usage of mobile devices is nearly ubiquitous now—they are for everyone. Understanding the potential of mobile for credit unions begins with the understanding that it is the first channel most people go to today. It’s not just ‘a’ channel—it’s the first one."

Stories of interest

Posted on March 24, 2015 .

Today's Links 03/23

Top link: Would You Want Your Bank To Mine Your Data And Offer You Deals?

  • Why should you care? It’s disconcerting when you consider just how much your bank or credit card company can see without even really trying: everywhere you shop, eat, and play—right down to how much you spend and when.

Stories of interest

Posted on March 23, 2015 .

Today's Links 03/19

Top link: Can Banks Charge For Mobile Banking?

  • Why should you care? From Ron Shevlin on The Financial Brand, "Banks and credit unions may be overlooking an easy opportunity to generate additional revenue: Charging customers/members for using the FI’s mobile banking app. SNL Financial asked nearly 4,400 US-based smartphone banking app consumers “If your bank charged $3 a month to use its mobile bank app, would you pay to keep using the bank app?” One in four respondents said they would."

Stories of interest

Just for Hmmm...

Posted on March 19, 2015 .

Today's Links 03/18

Top link: Does Doing Business With Your Credit Union Require Too Much Effort?

  • Why should you care? From Rebecca Secor on, "A number of credit unions have asked recently whether they should be measuring Customer Effort Score (CES) in their surveys. CES was introduced by the Corporate Executive Board (CEB) in 2010 in a Harvard Business Review article. The methodology was revised by the CEB in 2013 after further research showed the need for adjustments to the question wording and scale."

Stories of interest

Posted on March 18, 2015 .

Today's Links 03/16

Top link: Can Branch Banking Be Saved?

  • Why should you care? From Jim Marous at The Financial Brand, "Report shows why banks and credit unions should not be lulled into a false sense of confidence by the fact that the number of branches have not yet significantly decreased or that consumers say they want branches on every corner. It's time to re-evaluate distribution strategies, closing underutilized branches, reducing the size of remaining branches, and integrating digital technologies for a better consumer experience."

Stories of interest

Posted on March 16, 2015 .

Today's Links 03/06

Top link: Data Breach Investigation Clears NCUA

  • Why should you care? From the Credit Union Times, "The NCUA’s Office of the Inspector General said it found no evidence the NCUA’s Office of General Counsel attempted to distort that an examiner was responsible for the loss of a flash drive during a credit union examination."

Stories of interest

Posted on March 6, 2015 .