Denise Wymore tackles the often-overlooked topic of first impressions with Rob Rutkowski, Lydia Johnson, and Thomas Bowen. Why does opening an account feel like an interrogation? What can credit unions do to make the "first date" nice enough to get a second? Are we doing all we can to be welcoming to alternative lifestyles? Minorities?
You may download the show directly in .mp3 format by clicking here.