I used to think helping people was 99% attitude. You really just had to want to help and inevitably you’d see results. This naivety is what in large part drew me to love the credit union industry. We said we were “people helping people” as so it was, right?
Remember when you were a kid, you'd open your box of Cracker Jacks and hope for a cool prize, and were a little disappointed when instead you found a little photo tucked into a sealed plastic envelope.
Until several months ago, I was in charge of digital at Vancity, and I saw innovation linked inextricably to technology.
Credit unions have mission statements all wrong. Missions have clear beginnings and clear endings. They either start or don't start.