Mobile banking products are not just for Gen Yers anymore. The usage of mobile devices is nearly ubiquitous now—they are for everyone. Understanding the potential of mobile for credit unions begins with the understanding that it is the first channel most people go to today. It’s not just ‘a’ channel—it’s the first one.
As Marilyn Bochicchio introduced PSCU’s Mike Kelly, she delivered my favorite line of this year’s Money 20/20, “I kind of think of credit union people like Canadians…they’re so nice!”
As banking technology becomes more integrated, progressively member-facing, and our biggest defense against fraud, it is critical that when we find quality IT people we keep them around as long as we can.
A few years ago, Brent Dixon taught me an ice-breaker exercise. He kicks off an event by having everyone draw a picture of the person sitting next to them.
I was watching a presentation from a potential supplier the other day, on how they propose our walls in our new branch should be designed so our credit union can be as flexible as possible for current and future needs.
This video should be nothing special. It’s an espresso machine doing what espresso machines do. But to see the Top Brewer by Scanomat is to desire the Top Brewer by Scanomat.
Virtual payment services are being developed so rapidly that they are poised to change the world of personal finance—but why.
I received this question through a Twitter DM yesterday from a fellow CUNA GAC attendee. That's a pretty loaded question to answer in 140 characters, but I'll give it a try.
My entire work history has been, in one way or another, customer-oriented. From food service, to retail, to the financial industry, I have interacted and taught interaction.
This time of year always makes people reflect on the past and think about the future. Many make resolutions and commit to one or more personal goals, projects or to reforming a bad habit over the coming year.