I’ve been officially in a leadership capacity at my credit union for almost two years. During this time I have determined that there isn’t a single book, training class, manual or how-to-video that can prepare you for the transition from being someone’s peer to being their boss or better yet becoming someone’s peer who used to be your boss.
I actually googled something like that and found this title on the “For Dummies” website. Don’t ask me why. Never ask me why. Now that I have your attention, what I really meant to say is “How to Spice Up Your Credit Union and Rekindle the Mojo.” Really, there will be no sex talk today.
The most important thing credit unions can do to improve the lives of members is to improve the skill set of their employees.
That's what we say when we first learn about an inexplicable tragedy in another's otherwise picturesque life. We struggle to pull sense from the senseless while grudgingly admitting that the full truth will ultimately slide into the dark. Terminal illness stalks a friend.
That’s what Greg Smith said, and it’s national news now. Before you think this sort of flaming couldn’t happen with one of your former employees (or isn’t already happening in hushed whispers in your hallways), let me assure you that it could (and might already be).
It wasn't her fault, of course. The assertion that set me off was well-meaning on its face, and it wasn't even hers. She was checking her iPhone in the middle of Starbucks, trying to figure out why 25 new emails had assaulted her before the foam disappeared into her latte.